279 Shreesha Ramdas Customer success should be inside out AND outside in
helpingsells.substack.com
Shreesha Ramdas is SVP & GM at Medallia, which acquired the company he co-founded, Strikedeck, a leader in Customer Success Automation. Shreesha is a multi-time company co-founder including LeadFormix (acquired by CallidusCloud) and OutJoin. We talked with Shreesha about what it means for a customer success organization to be outside in versus inside out in strategy and orientation, how easy it is to fall into the trap of being too one sided, and why you must balance these two and create a hybrid approach.
279 Shreesha Ramdas Customer success should be inside out AND outside in
279 Shreesha Ramdas Customer success should…
279 Shreesha Ramdas Customer success should be inside out AND outside in
Shreesha Ramdas is SVP & GM at Medallia, which acquired the company he co-founded, Strikedeck, a leader in Customer Success Automation. Shreesha is a multi-time company co-founder including LeadFormix (acquired by CallidusCloud) and OutJoin. We talked with Shreesha about what it means for a customer success organization to be outside in versus inside out in strategy and orientation, how easy it is to fall into the trap of being too one sided, and why you must balance these two and create a hybrid approach.