188 Megan Macaluso Product Adoption is a Fool’s Errand | Helping Sells Podstorm #1Listen now (60 min) | This is a special episode of Helping Sells Radio. Actually, It’s an experiment. The experiment is a series of episodes we’re going to call a Podstorm. Hat tip to Christopher Lochhead for “inventing” the term podstorm and giving us the idea to try it.
187 Rohit Bhargava Being Proactive is Not Being Quickly ReactiveListen now (45 min) | If customer success is about being proactive and helping customers achieve outcomes and challenging customers to do their jobs be…
Bill Cushard
186 Jason Bradshaw How to Execute and Measure the Customer ExperienceListen now (51 min) | As Jason Bradshaw describes in his book, It’s all about CEX! The Essential Guide to Customer and Employee Experience, in 1994 cus…
Bill Cushard
185 Nicole Dwyer The Accounts Receivable Team That Asks, "What’s the Customer Story" WinsListen now (46 min) | I bet you’ve never connected the dots that accounts receivable is a business process that is so tightly connected with customer s…
Bill Cushard
184 John Bertino When You’re a Generalist, No One Knows How to Refer YouListen now (46 min) | "Why don’t they just say no,” say customer success managers of sales executives who close deals with customers who do not fit the…
Bill Cushard
183 Neil Sahota Finally! Someone Talks About AI in a Language I UnderstandListen now (42 min) | I work in technology. You might say I work on the forefront of some. But I must admit, when I hear someone lead a conversation wi…
Bill Cushard
182 Matt Barnett Says "Automate Processes, Not Relationships"Listen now (38 min) | Sales is changing. 90% of people won’t pick up a cold call and 53% prefer researching online. This doesn’t make things easy on th…
Bill Cushard
181 Four Things I Learned About UX Design from Sam HorodezkyListen now (47 min) | As Sam Horodezky so eloquently puts it: if you ask people if they would except anything less than the best user experience design…
Bill Cushard
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