254 Eric Kades Conversational design helps customersListen now (51 min) | Founder of TextChat, a highly personalized live chat tool that brings the timelessness touch of human connection to the sophistication of AI technology. TextChat makes website live chat as sociable and easy as texting with a friend, so you can stop missing …
253 Brad Hamilton A customer journey is not a user journeyListen now (48 min) | Brad Hamilton is the director of customer journey solutions at New Relic. He has held software leadership roles in technical trai…
Bill Cushard
252 Dave Lorenzo Caring about customers beyond the business Listen now (53 min) | Dave Lorenzo is the guy who can share all the inside business success secrets. Want to close a deal in 60 seconds? Dave’s the guy…
Bill Cushard
251 Holly MacDonald Design customer training with value proposition designListen now (61 min) | Holly founded Spark + Co. in 2007 after over 20 years in training + development roles. Since 2007 Holly has been the project lead…
Bill Cushard
250 Dave Duke and Mathew Sweezey Outcomes over experienceListen now (50 min) | Dave Duke is the chief customer officer and co-founder at MetaCX, Host of the Revenue Revolutionaries podcast and two-time Helpin…
Bill Cushard
249 Colin Bryar Start with what’s possible the Amazon wayListen now (51 min) | Colin Bryar owned the P&L for Amazon Associates (affliiant links) and the Amazon Product API (the first commercial amazon SDK tha…
Bill Cushard
248 Bill Carr Working backwards is the Amazon wayListen now (47 min) | Bill Carr is a former 15 year Amazon veteran who was the founder and world wide leader of Amazon Prime Video, Amazon Studios, and…
Bill Cushard
247 Wes Schaeffer The Sales WhispererListen now (60 min) | Wes Schaeffer is sales trainer and marketing consultant, who also helps his customers implement software. He is a HubSpot Gold Pa…
Bill Cushard
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