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279 Shreesha Ramdas Customer success should be inside out AND outside in
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279 Shreesha Ramdas Customer success should be inside out AND outside in

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Shreesha Ramdas is SVP & GM at Medallia, which acquired the company he co-founded, Strikedeck, a leader in Customer Success Automation. Shreesha is a multi-time company co-founder including LeadFormix (acquired by CallidusCloud) and OutJoin.

We talked with Shreesha about what it means for a customer success organization to be outside in versus inside out in strategy and orientation, how easy it is to fall into the trap of being too one sided, and why you must balance these two and create a hybrid approach.

On July 29, 2021, Shreesha and I are running a Customer Success Leadership Network event on this topic, which you can register for on the CSLN website. If you like this conversation, go register for our event.

More about Shreesha:

  1. Medallia Strikedeck Website: https://strikedeck.com/

  2. Shreesha on Linkedin: https://www.linkedin.com/in/shreesharamdas/

  3. Strikedeck Radio: https://strikedeck.com/strikedeck-radio-customer-success-live/

Shreesha Ramdas Medallia Strikedeck on Helping Sells Radio Bill Cushard Customer Success

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Helping Sells Radio
Helping Sells Radio
Helping Sells Radio is the enterprise software podcast for people who want to help customers achieve outcomes with software. We talk to technology professionals who work all over the customer journey, from marketing and sales to customer success and professional services, to unpack innovative ways people are taking a helpful approach with customers. Brought to you by ServiceRocket Media.