Sasi Yajamanyam is the director of customer success strategy and operations at ServiceNow and author of Reimagining customer success: Designing organizations around customer value. Sasi has an extensive career in customer facing roles from senior consulting and strategy roles at IBM and Freddie Mac to product management and customer success roles at the CEB (Corporate Executive Board). And now at ServiceNow.
Sasi saw a problem with how customer success is being implemented, as a siloed department. Not as organization design. In his book he offers a framework for how companies can design their entire organization around customer success and customer value.
More about Sasi:
On Linkedin: https://www.linkedin.com/in/sasiyajamanyam/
312 Sasi Yajamanyam Reimagining customer success