Henry Trevelyan Thomas is the VP of Customer Success at Tessian, a human layer security platform. After beginning his career in corporate law, Henry joined Tessian as its first customer success hire in 2017. Since then, Tessian has raised over $120m from legendary security investors (Sequoia, Accel, March, etc) and grown from 10 to ~200 employees.
We talked about a blog post he wrote recently "Building a customer success team: 5 pillars of customer success."
And, yes.
We may have even talked about NRR.
Special thank you to Rav Dhaliwal (Ep. 208 and Ep. 268) for introducing us to Henry.
More about Henry:
His blog post: https://www.tessian.com/blog/building-a-customer-success-team/
On Linkedin: https://www.linkedin.com/in/henry-trevelyan-thomas-991a0861/
304 Henry Trevelyan Thomas Create the right environment for your CS team and customers to succeed