Helping Sells Radio
Helping Sells Radio
272 Donna Weber Onboarding is a proactive prevention prescription for churn
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272 Donna Weber Onboarding is a proactive prevention prescription for churn

Three-time Helping Sells Radio guest Donna Weber is back with her new book, Onboarding matters: How successful companies transform new customers into loyal customers. You know that expression, "an ounce of prevention is worth if pound of cure?" Well, that's what onboarding is; a proactive prevention prescription for customer success. Whatever your downstream customer problem, chances are you can follow the flow upstream to a solution of improved onboarding. Donna calls it orchestrated onboarding.

More about Donna:

Donna Weber customer onboarding Helping Sells Radio podcast with Bill Cushard

Donna Weber customer onboarding Helping Sells Radio podcast with Bill Cushard

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Helping Sells Radio
Helping Sells Radio
Helping Sells Radio is the enterprise software podcast for people who want to help customers achieve outcomes with software. We talk to technology professionals who work all over the customer journey, from marketing and sales to customer success and professional services, to unpack innovative ways people are taking a helpful approach with customers. Brought to you by ServiceRocket Media.