186 Jason Bradshaw How to Execute and Measure the Customer Experience
helpingsells.substack.com
As Jason Bradshaw describes in his book, It’s all about CEX! The Essential Guide to Customer and Employee Experience, in 1994 customer service was the differentiator. In the early 2000s it was engagement. Today is all about customer experience management.
186 Jason Bradshaw How to Execute and Measure the Customer Experience
186 Jason Bradshaw How to Execute and Measure…
186 Jason Bradshaw How to Execute and Measure the Customer Experience
As Jason Bradshaw describes in his book, It’s all about CEX! The Essential Guide to Customer and Employee Experience, in 1994 customer service was the differentiator. In the early 2000s it was engagement. Today is all about customer experience management.