184 John Bertino When You’re a Generalist, No One Knows How to Refer You
helpingsells.substack.com
"Why don’t they just say no,” say customer success managers of sales executives who close deals with customers who do not fit the ideal customer profile. Now the customer success manager has to deal with customers who have expectations that do not fit with what the product or service actually does well.
184 John Bertino When You’re a Generalist, No One Knows How to Refer You
184 John Bertino When You’re a Generalist, No…
184 John Bertino When You’re a Generalist, No One Knows How to Refer You
"Why don’t they just say no,” say customer success managers of sales executives who close deals with customers who do not fit the ideal customer profile. Now the customer success manager has to deal with customers who have expectations that do not fit with what the product or service actually does well.