Mel Bilge and Bill Cushard discuss defining and documenting the customer success process.
More about Mel on Linkedin: https://www.linkedin.com/in/melihabilge/
More about ServiceRocket:
On Linkedin: https://www.linkedin.com/company/servicerocket/
On Twitter: https://twitter.com/servicerocket
On Facebook: https://www.facebook.com/ServiceRocket/
On Instagram: https://www.instagram.com/servicerocket/
331 Mel Bilge On Documenting Customer Success Processes