Dec 10, 2021 • 56M

321 Kay Formanek Beyond D&I and the quest for customer congruence

Open in playerListen on);
Helping Sells Radio is the enterprise software podcast for people who want to help customers achieve outcomes with software. We talk to technology professionals who work all over the customer journey, from marketing and sales to customer success and professional services, to unpack innovative ways people are taking a helpful approach with customers. Brought to you by ServiceRocket Media.
Episode details


Kay Formanek is the founder and CEO of Diversity and Performance, a company that develops conscious diversity leaders. She was managing director for 25 years at Accenture (though I did not meet Kay then, we shared time at Accenture) where she contributed to the agenda of diversity and inclusion and talent development. Kay’s expertise is in the neuroscience of unconscious bias and how to mitigate unconscious bias within an organization and within its leadership ranks. She collaborates with leading institutions and business schools like INSEAD and has spoken at forums regularly including TEDx.

Kay is also the author of Beyond D&I: Leading Diversity with Purpose and Inclusiveness.

You might be thinking, "Bill, what does diversity and inclusion have to do with helping customers?" That's what I thought. Until I read the book. The word "customer" appears on 58 pages of Beyond D&I, and there are many examples in the book of companies that implemented diversity and inclusion initiatives with the purpose of improving customer congruence.

Customer congruence? I'm sold.

I talked about that at length with Kay.

More abot Kay:

Kay Formanek Author Beyond D&I on Helping Sells Radio with Bill Cushard

More about ServiceRocket: