David Jackson is the founder and CEO of TheCustomer.Co, which helps B2B SaaS companies profitably win, satisfy, retain and grow their chosen customers better than the competition. David is also interim chief customer officer at Deepcrawl, which is the #1 technical SEO platform for enterprise businesses.
Prior to founding TheCustomer.Co, he founded, led and grew customer feedback specialists Clicktools, where he served as CEO for 15 years. Founded in 2000, Clicktools was one of the UK’s first true SaaS companies and one of the first to recognize the importance of customer success, appointing their first CSM in 2005. He led the company through two transactions, selling 49.9% to Survey Monkey in 2010 and 100% to Callidus Cloud in 2014.
David has just launched a book called Customer-Led Growth: A CEO's guide to building a B2B SaaS company.
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On Linkedin: https://www.linkedin.com/in/davidjacksonuk/
296 David Jackson Wrote the book on customer-led growth