Wayne McCulloch is one of the world’s leading customer success experts and a Top 100 Customer Success Strategist. Wayne McCulloch works with Google Cloud’s entire SaaS portfolio as the Customer Success Leader. He’s a keynote speaker and the recipient of multiple industry awards with more than twenty-five years of experience in customer-focused roles.
His new book is out; “The seven pillars of customer success: A proven framework to drive impactful client outcomes for your company.” We talked about implementing customer success in a variety of business models, what customer success is really responsible for, and how someone can use his book to implement customer success in way that fits their business.
For more information about The Seven Pillars, including downloadable templates and training and certification materials, visit www.cspillars.com.
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