What choice would you make? Hire someone with customer success experience but not industry experience. Hire someone with industry experience but no customer success experience. Or hire someone with neither.
Of course, you’d hire someone with both. Or would you. Can you see the career matrix unfolding right here in front of you?
We talk about this very trade off with Maranda Dziekonski, VP of customer success at Swiftly, board member of the Customer Success Leadership Network (CSLN), top 100 customer success influencer, and new advisor to the University of San Francisco MBA program.
More about Maranda:
Her website: https://littlesaasy.com/
On Linkedin: https://www.linkedin.com/in/marandaanndziekonski/
172 Maranda Dziekonski The Customer Success Career Matrix