Jennifer Chiang and I just geeked out on customer success. Jennifer is director of customer success at Yup and just published a book called, "The Startup’s Guide to Customer Success: How to Champion the Customer at Your Company.” So, of course that’s what we did.
More about Jennifer:
Her book: guidetocustomersuccess.com
On Linkedin: https://www.linkedin.com/in/jennifer-chiang/
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170 Jennifer Chiang Startup Guide to Customer Success