It’s the chicken or the egg question of our times….What comes first, strategy or execution? According to Lauren Costella, VP of Customer Success at GoodTime.io, it’s probably execution.
Yes, you need a plan.
Yes, you need to know where you want to go.
And yes, you need some idea how you will get there, but the bottom line is that you really don’t know any of that until you start executing.
When you start executing. You learn. When you learn, you can execute better. When you execute better, a strategy unfolds. Then, you can document and communicate it to rally your entire team around that strategy. Finally, you once again and with your team, start executing that strategy.
The modern day circle of life.
A heavy topic.
And not even the only thing we talked about with Lauren.
Learn more about Lauren:
On Linkedin: https://www.linkedin.com/in/laurencostella/
On Twitter: https://twitter.com/lcostella
On the CSLN Board: https://customersuccessnetwork.com/about-us-lauren-costella/
165 Lauren Costella What Comes First, Strategy or Execution?