We took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to Gereint Collier, customer success lead at ITGL. What’s different about Gereint’s customers role is that his company is an authorized Cisco partner so they do customer success for someone else’s software. What’s the same is that Gereint is supporting customers by helping them achieve outcomes. It helps that Cisco is driving customer success through the partners and ITGL is leading the effort.
Learn more about Gereint:
123 [Gainsight Pulse 2019] Gereint Collier Value Added Resellers Can Do Customer Success Too