We took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talked to Irit Ezips, CEO of CSM Practice. She gave a talk with Mary Poppen, Chief Customer Office at Glint, about implementing a low touch, scalable customer success model and increasing NPS. Irit talked about her framework and Mary talked about how she applied it to increase NPS 40 points.
Learn more about Irit Eizips:
CSM Practice: https://www.csmpractice.com
On Linkedin: https://www.linkedin.com/in/eizips/
120 [Gainsight Pulse 2019] Irit Eizips Says Customer Training Can Help You Scale Customer Success and Increase Satisfaction