117: Jason Whitehead The Goal is NOT the Go Live!

User adoption is not easy. We all know this, and yet we are doing ourselves any favors when we treat the customer go live date as the main goal of brining on new customers. Even if we are not doing it intentionally, we get so wrapped up in getting the customer up and running, we get to the go live date and allow ourselves to be relieved. "Whew! Now that that's over, we can move on to the next customer." We should be treating the go live date as the beginning, not the end. We talked to Jason Whitehead, CEO of Tri Tuns, specializing in customer success management and IT user adoption. He helps us understand how to break the mindset of "go live and go home."

Learn more about Jason:

• Tri Tuns Website: https://trituns.com

• The blog post we talked about, How to sustain high software user adoption: https://softwaresuccessblog.com/2019/05/how-to-sustain-high-software-user-adoption/

• Jason on Linkedin: https://www.linkedin.com/in/jasonwhitehead/

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