Apr 9, 2019 • 45M
113: Philip Bourne on Tying Technical Training to Outcomes
Helping Sells Radio is the enterprise software podcast for people who want to help customers achieve outcomes with software. We talk to technology professionals who work all over the customer journey, from marketing and sales to customer success and professional services, to unpack innovative ways people are taking a helpful approach with customers. Brought to you by ServiceRocket Media.
Philip Bourne, Non-Executive Director of CEdMA Europe, and former Senior Director at Symantec, joins Helping Sells Radio to talk about his new book, Technical Training Management: Commercial Skills Aligned to the Provision of Successful Training Outcomes.
The book is released on 8 April 2019 just in time for the CEdMA Europe Conference in London. CEdMA is the Customer Education Management Association.
The main premise of Bourne's book is that we need to "develop and deliver results that provide the customer with an expected return on their IT investment (which, in case we forgot means investment in our products)."
More about Philip Bourne:
Connect with Philip Bourne on Linkedin
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