099: David Jackson How Can You Not Have a Health Score that Tracks Value Delivered?

Helping Sells Radio reaches across the pond to speak to David Jackson, CEO of TheCustomer.co following his recent talk at Gainsight's Pulse Europe 2018 titled, How to Construct a Predictive Health Score With or Without Usage Data. David gave that talk with Charli Rogers, Vice President, Client Success at Yext. The subject alone is more than enough reason to have David on the show. But digging further, David has a unique perspective on product-led customer success, which is timely with Gainsight's acquisition of Aptrinsic, and his views on simplifying customer are music to our ears.

Learn more about David:

• David's company: https://thecustomer.co/

• On Linkedin: https://www.linkedin.com/in/davidjacksonuk/?originalSubdomain=uk

• On Twitter: https://twitter.com/@tweetdavej/

• That blog post on simplifying customer success: https://thecustomer.co/2018/10/19/simplifying-customer-success/

• David's product-led customer success eBook: https://thecustomer.co/2018/07/17/product-led-cs-ebook/

• More on the Gainsight / Aptrinsic acquisition: https://www.gainsight.com/blog/gainsight-just-acquired-aptrinsic-heres-whats-next/