253 Brad Hamilton A customer journey is not a user journey

Brad Hamilton is the director of customer journey solutions at New Relic. He has held software leadership roles in technical training, partner enablement, product management, and customer success. He wrote a very good article called, A customer journey does not equal a user journey, which I think is funny because only product managers says user journey and only customer success managers call it customer journey. 

We talked about why that is, what the differences are, and why they don’t mean the same thing.

More about Brad: 

1. His article

2. On Linkedin

3. On Twitter