261 Emilia D’Anzica 3 building blocks for a successful customer experienceListen now (51 min) | Emilia D’Anzica is the managing partner & CEO at Growth Molecules, which helps companies grow with strategic programs, scalable…
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273 Bill Cushard How to take customer success from defense to offenseListen now (25 min) | In this episode, Bill Cushard talks about the difference between defensive customer success and offensive customer success; and…
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262 Bob Moesta Sales is a timeline not a funnelListen now (51 min) | Bob Moesta is the founder, president and CEO of the Re-Wired Group, which specializes in demand-side innovation, changing buyer…
348 Irit Eizips Redesign customer onboarding to deliver first valueListen now (23 min) | We are doing a special series of episodes leading up to Rocketlane's Propel22, the world's first customer onboarding conference…
309 Emergency Podcast: Dave Jackson and Bill Cushard Debate the ultimate measure of customers' successListen now (61 min) | Dave Jackson picked a fight. He said NRR was not a measure of customers' success. In fact, he capitalized NOT. I say NRR is the…
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211 Irene Lefton New VP of customer success? Go on a listening tourListen now (58 min) | Irene Lefton returns to talk about her latest article, Five Steps a VP of Customer Success Needs to Get Started. As a customer…
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208 Rav Dhaliwal Go to market is half the battle. Customer success is the other halfListen now (54 min) | Rav Dhaliwal is an investor and venture partner at Crane Venture Partners, and he wrote an article recently called, There’s no…
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282 Emergency Podcast: "I told ya so. NRR is a growth metric"Listen now (14 min) | This excellent Linkedin post from Ziv Peled, chief customer officer from AppsFlyer, shows a predictive relationship between NRR…
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177 Jim Kalbach Jobs-To-Be-Done is About Going Beyond the ProductListen now (35 min) | Maybe it’s not the only way to look at the jobs-to-be-done framework, but it might be the most clarifying way. Jim Kalbach, author…
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312 Sasi Yajamanyam Reimagining customer successListen now (56 min) | Sasi Yajamanyam is the director of customer success strategy and operations at ServiceNow and author of Reimagining customer…
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315 Simon Severino Once you've experienced scaling, you then understand systemsListen now (57 min) | Simon Severino is the founder and CEO of Strategy Sprints, which helps B2B founders double revenue and save time, money, and…
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292 Bill Cushard Be a customer whispererListen now (9 min) | I put two and two together this week to hopefully come up with five. This is an episode about the fourth habit of highly effective…
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